Safe Play Policy

qq99 Responsible Gambling — Stay in Control

Gambling is a fun form of entertainment. qq99 provides tools and guidance to help you stay in control and keep it enjoyable.

Our Commitment

Gambling should be for fun only

At qq99, the safety and lasting enjoyment of every player is our top priority. Gambling is a leisure activity that carries the risk of loss, and we are clear about that. Staying in control of yourself is essential to keeping it enjoyable over the long term.

Chasing losses, playing beyond your means, or feeling unsettled about gambling — do not ignore these warning signs. Take note of them. Use the tools qq99 provides and manage your play so it stays enjoyable.

Only players aged 21 and above may play

Important Notice Gambling is not a source of income. Know that losses are possible and only play with money you can afford to lose. Avoid gambling under financial pressure or playing recklessly.

Self-Protection Tools

Control Tools provided by qq99

You can request any of these tools through our Live Chat to help you stay in control.

Deposit Limit

You can set a maximum amount you are allowed to deposit within a day, a week, or a month. This limit ensures you will not spend beyond your plan.

Session Time Limit

You can contact Support to limit how long you play each day. This tool helps you better manage the time you spend gambling.

Temporary Break (Time-Out)

You can take a temporary break from gambling for anywhere between 1 and 30 days. During this time you cannot log in and play, and you will only be able to return once the break period has ended.

Self-Exclusion

For longer personal limits, you can request a Self-Exclusion of 6 months, 1 year, or an indefinite period. During this time, your account cannot be reopened.

24/7 Support Contact

If you are feeling stressed about gambling, you can reach us in Burmese 24/7 through qq99 Live Chat. This is not a medical service — we provide game limit tools and support resources to help you.

Personal Limit Review

If you want to review any limit without removing it, contact Support. Limits can only be removed after the cooling-off period has passed.

Age Restriction

Only players aged 21+ are allowed to play

To play on the qq99 platform, you must be at least 21 years old in accordance with Myanmar law. Violations of this rule will not be tolerated under any circumstances.

We verify the age of anyone attempting to create an account and reserve the right to suspend accounts where underage use is suspected. Parents and guardians are responsible for ensuring children are not exposed to gambling and should apply appropriate online supervision measures.

Install internet filtering software (parental controls) to prevent children from accessing gambling websites.

Keep your qq99 account login details secret so children cannot access them.

If you find yourself gambling to escape stress caused by your children, take note — this may be a sign of problem gambling.

Make sure gambling-related payment cards are kept out of children's reach.

Check Yourself

Problem Gambling Warning Signs

If you are experiencing one or more of the signs below, it may be time to review your gambling habits.

This is not a failure — gambling addiction is a problem that can affect anyone who plays games like football betting or slots. Recognising it early is a strength.

Borrowing money to fund gambling or facing financial difficulties because of it
Feeling a compulsive urge to keep playing to chase losses
Gambling is affecting your family relationships, work, or health
Feeling like you are gambling in secret without telling anyone
Denying that you gambled, then realising later that you did
Trying to stop gambling but finding yourself unable to or losing track of time
Only feeling happy while gambling, followed by long periods of low mood afterwards

How to Control Your Gambling

Step-by-Step Guide to Setting Limits

If you want to set any personal limit tool, follow these steps —

Open qq99 Live Chat

Click the Live Chat on the website and contact Support in Burmese. It is available 24/7, so you can do this at any time.

Tell Us Which Limit You Want

Deposit limit, play time limit, Time-Out, or Self-Exclusion — clearly state which tool you need.

Confirmation Received

Support will verify your personal details and then apply the requested limit to your account. They will let you know how long it will take.

Keep Your Limit in Place

If you want to change a limit rather than remove it, this can only be done after the cooling-off period has passed. This is a way of protecting yourself.

Contact Support

If you are experiencing gambling problems or want to set a limit, reach us through these channels —

Live Chat — 24/7 in Burmese

[email protected]

Gambling Tips

6 Tips for Playing While Keeping It Fun

qq99 believes that players who follow these principles can enjoy gambling for longer.

Set a Budget in Advance

Set a loss limit for yourself before you play. Once that amount is gone, stop immediately.

Set a time limit for playing

Decide in advance how long you will play and set a phone alarm. Time limits are just as important as financial limits.

Think of playing as entertainment

Don't play expecting to make money from it. Playing should be an enjoyable way to relax, not a source of income.

Take proper breaks

Don't play non-stop — take breaks in between. Making decisions when you are tired or stressed increases the chances of losing.

Talk to someone close to you

If you are having problems related to gambling, talk to a family member or a trusted friend. It is hard to stay in control on your own without sharing.

Accept your losses

Losing is a natural part of playing. Continuing to play with the belief that you will win back your losses is a bad decision. When your budget runs out, stop — don't top up again.

qq99 is always ready for you to play responsibly

We are here to help you enjoy our games within limits that suit you. Football, Slots, Live Casino — play any game responsibly.

qq99 Login — Play Now Visit FAQ

Frequently Asked Questions

Responsible Gaming — Questions & Answers

Self-Exclusion is a tool that lets you request a break from gambling. You can choose a period of 6 months, 1 year, or an open-ended duration by contacting qq99 Live Chat. During this period, you will not be able to access the games. The exclusion can only be lifted after the cooling-off period ends — it cannot be cancelled immediately.

If you want to lower your limit, it can be done immediately. If you want to raise it, the change will only take effect after the cooling-off period ends. This is a built-in safeguard to prevent the limit from being overridden by an impulsive decision.

Your account balance is held untouched during a Time-Out period. Once the period is over, you can log in and play again as normal, and your balance will be exactly as you left it. Support can send you a reminder when your Time-Out is about to expire.

Chasing losses without thinking, borrowing money to gamble, seeing your relationships with family suffer, trying to stop but not being able to — these are warning signs of problem gambling. If any of these apply to you, contact Support right away.

Parents can install parental control software on computers and mobile phones to block gambling websites. Make sure your qq99 login details are kept out of reach of children. The 21+ age verification on your account also means children will not be able to log in and play.

Click qq99 Live Chat and say "I would like to request a responsible gambling tool" — it is open 24/7 so you can reach us any day, any time. You can also email [email protected].

Browse Games

Games You Can Play Safely

Play responsibly and enjoy a wide variety of games at qq99.