qq99 Privacy Protection Policy
This document explains how qq99 collects, uses, and protects the personal information of players on the platform.
Introduction and Purpose of This Policy
qq99 is a platform for players in Myanmar offering football betting, live casino, slots, and lottery games all in one place. We treat players' personal information as an important asset and are committed to protecting it.
This privacy policy explains how we handle players' personal information when they use the qq99 website and services. By continuing to use our services, players are considered to have agreed to the terms set out in this policy.
qq99 services are available to users aged 21+ only. We do not knowingly collect personal information from anyone under 21. If we become aware that such information has reached us, we will remove it immediately.
Personal Information We Collect
We collect the following personal information through account registration, deposits, withdrawals, and use of our services.
Information you provide directly
- Name (in Burmese or translated form)
- Contact Email Address
- Date of birth (for age verification)
- Payment method details
- KBZPay, Wave Money, or AYA Pay information
Information collected automatically
- IP address and device information
- Browser type and version
- Login date and time (MMT)
- Gaming history and usage patterns
- Data obtained from cookies
Financial information
- Deposit / withdrawal records
- Payment confirmations
- Bonus request records
- Financial verification information
Communication records
- Live chat conversation history
- Email correspondence records
- Player Submissions and Feedback
How We Use Your Information
qq99 uses players' personal information only for lawful purposes. It is not used in any way other than for the purposes listed below.
3.1 Service Delivery
We use your information to create player accounts, verify identity, and make financial decisions. We also use it to process deposits and withdrawals smoothly and to work with payment services such as KBZPay, Wave Money, and AYA Pay.
3.2 Security and Protection
Every session is protected with SSL encryption, and checks are carried out to protect your account from unauthorised access. Data is also reviewed to enforce fraud prevention, anti-money-laundering, and responsible gambling policies.
3.3 Service Improvement
We analyse player activity to improve service quality, fix technical issues, and enhance the overall player experience.
3.4 Communication
We use your contact details to send important account notifications, service update notices, and customer support messages. Promotional communications will only be sent with your consent.
Cookies and Tracking Technologies
The qq99 website uses cookies and similar technologies. These technologies help improve the experience players have when accessing the site.
Types of Cookies
Essential Cookies: These cookies are built in to maintain player login sessions, keep sessions stable, and carry out security checks. They cannot be turned off.
Performance Cookies: These are used to analyse the volume and patterns of site visits in order to improve our service. You can opt out of these cookies, but some parts of the service may change as a result.
Functional Cookies: These are used to remember your language preference and personal settings. Without them, you will need to re-enter your preferences on every visit.
You can block cookies by adjusting your browser settings. Please be aware, however, that some services may not work properly and your gaming experience may be affected.
Personal Data Sharing Policy
qq99 does not sell or rent players' personal information to third parties. However, we must state that information may be shared in the following circumstances.
5.1 Service Providers
We share only the necessary information with financial service providers such as KBZPay, Wave Money, and AYA Pay in order to process payments. They are contractually prohibited from using that information for any purpose beyond what we have specified.
5.2 Legal Requirements
Personal information will be disclosed only through lawful means when required to comply with a valid request from judicial authorities, a court order, or a legal obligation.
5.3 Necessary Protection
We may share information that is strictly necessary to protect the rights, property, or safety of players, ourselves, or third parties. When doing so, we will protect players' personal information to the greatest extent possible.
Data Security Measures
qq99 applies technical and operational security measures to protect players' personal information from unauthorised access, disclosure, alteration, or destruction.
Encrypted Communication
All data transfers are encrypted using SSL (Secure Socket Layer) technology to prevent interception.
Two-Factor Authentication
We provide a two-factor verification feature to protect your account. This gives you an added layer of security when logging in.
Continuous Monitoring
Our security team monitors for unauthorized access and suspicious activity 24/7.
Access Control
Only authorized staff may access player personal data. Every access is logged.
While we apply the best security measures we can, players should understand that no internet service can be guaranteed 100% secure. We recommend keeping your password safe and never sharing it with anyone.
Player Personal Data Rights
Every qq99 player has the following rights regarding their personal data.
7.1 Right to Access
Players may ask qq99 what personal data is held about them. This request can be made at any time and we will respond accordingly.
7.2 Right to Correction
If your personal data is incorrect or incomplete, you may request that it be corrected. We will action such requests within a short timeframe.
7.3 Right to Request Deletion
Players may request that their personal data be deleted. However, data that must be retained by law or that is required for financial irregularity investigations cannot be deleted.
7.4 Right to Restrict Processing
You may request that the use of your personal data be restricted in certain cases. We will explain the implications of any restriction and act on it where possible.
7.5 Right to Respond and Complain
For questions about this policy or to file a personal data complaint, contact us at [email protected]. Customer support is available 24/7 and will assist you in Burmese.
Personal Data Retention Period
qq99 will not retain players' personal data longer than necessary for the purpose it was collected.
- Player account data is retained for as long as the account remains active.
- Financial records must be retained for the period required by law.
- Player support records are kept for a period after the case is closed.
- When a player account is closed, data is removed after all requests and legal obligations have been fulfilled.
Policy Changes and Notification
qq99 may update this privacy policy from time to time. When changes occur, the last revised date on this page will be updated accordingly.
For minor updates, notice will be given by announcement on the website. For changes that significantly affect how personal data is used or player rights, advance notice will be sent to the player's registered email address.
If you continue using our services after a policy change, you are considered to have accepted the revised policy. If you do not agree with the changes, you may stop using the service and contact us at [email protected].
Personal Data Contact
For questions about this policy, to reach us in Burmese, or to submit a personal data complaint, you can contact qq99 customer support.
Live Chat Support
You can reach qq99 customer support via 24/7 Live Chat in Burmese.
Log in and click Live Chat
Log in via qq99 Login to access our services. You can also visit About Us to learn more about how we operate.